Frequently asked questions

Trade pricing moves with volume, specification and packaging, so a published rate would rarely be the price you could actually buy at. Quoting also keeps our customers' buying prices off the open web. Send us the lines and quantities you need and we will come back the same working day.

No. Anyone running a genuine business can request a quote. A trade account is worth opening if you expect to reorder — it gets you your own volume pricing and much faster turnaround on every quote after the first.

Usually within one working day. We check your registered business name against your company or VAT number and take a look at your store or marketplace link. If anything is unclear we will email you rather than reject the application.

Yes. Pricing is tiered, and your tier is applied to every quote once your account is live. If your volumes grow, tell us and we will review your tier — you should not have to negotiate it every order.

No. Trade accounts are free to open and there is no annual minimum spend to keep one active.

MOQ is set per line and confirmed with your quote — typically somewhere between 25 and 150 units depending on the product. You can mix multiple lines to build up an order, as the MOQ applies per line rather than to the order as a whole.

Goods ship in full outer cases, so order quantities round up to the nearest case. A line with a 100-unit MOQ and a 25-unit case means four cases minimum. Both numbers are confirmed on your quote.

Sometimes. We would rather you trialled a range than skipped it, so ask the sales desk. Below-MOQ orders are at our discretion and may carry a handling surcharge.

Yes. Every order generates a commercial invoice showing our registered business name and address, your business details, the invoice date, and a line-level SKU and quantity breakdown — the information marketplaces ask for during category ungating. We can also supply a supplier authorisation letter on request.

Retail-packaged lines carry a valid GS1-registered barcode. Bulk-packed lines may not — each range page lists the packaging format, and your quote confirms it line by line, so check before you list.

Yes. Declarations of conformity, test reports and material safety data are available for the ranges that require them. Email the compliance desk with the SKU and the market you are selling into.

Card and bank transfer. Accounts with around three months of consistent ordering can apply for 30-day invoice terms, subject to a credit check.

Stocked lines dispatch within 24 to 48 hours on a tracked service. Anything with a longer lead time is flagged on your quote before you commit. You will get tracking as soon as the consignment leaves us.

Yes. We can consolidate mixed pallets and route them to your unit, a third-party logistics provider, or straight into a fulfilment centre. Tell us the delivery requirements when you place the order.

Report it within 3 working days with photographs and we will replace or credit the affected lines at our cost. Full details are in the returns policy.